Return and Refunds

  • Home
  • Return and Refunds

At Mega Power Distributing, we prioritize customer satisfaction and aim to provide a hassle-free return and refund process for our valued customers. Please review our return and refund policy below, designed to ensure clarity and compliance with industry standards and Google policies.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Products must be unused, uninstalled, and in their original condition with all packaging, accessories, and documentation intact.
  • Custom or personalized products, as well as clearance items, are not eligible for return.
  • Items that are damaged or show signs of installation or use may not qualify for a full refund.

Initiating a Return

  1. Contact Us: Reach out to our customer service team to request a Return Merchandise Authorization (RMA) number.
  2. Prepare Your Return: Include the RMA number and a copy of your original purchase receipt in the return shipment.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or an incorrect shipment. We recommend using a trackable and insured shipping method.

Refund Process

  • Refunds will be issued within 7-10 business days after receiving and inspecting the returned item(s).
  • Refunds will be processed using the original payment method.
  • Original shipping fees are non-refundable unless the return is due to an error or defective product.

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately to report the issue.
  • We will provide a prepaid shipping label for the return.
  • After inspection, we will issue a full refund or replacement, based on your preference.

Incorrect Shipments

If we sent you the wrong item(s):

  • Notify us within 3 business days of delivery.
  • We will arrange for the return of the incorrect item(s) at no cost to you and promptly ship the correct product(s).

Exclusions and Warranty Claims

  • Products covered under a manufacturer’s warranty must be handled directly with the manufacturer for warranty claims.
  • Mega Power Distributing does not process refunds or returns related to warranty issues unless explicitly stated.

Restocking Fees

  • No restocking fees will be charged for eligible returns.
  • Products that do not meet return criteria (e.g., used or incomplete items) may be subject to a deduction or denied refund.

Additional Information

  1. Processing Delays: Returns that do not include an RMA number or proper documentation may experience delays in processing.
  2. Non-Returnable Items: Custom-built, personalized, or clearance items are non-refundable.

Policy Compliance

This return and refund policy adheres to relevant U.S. laws and Google Merchant Center guidelines, ensuring transparency and customer trust.

Contact Us

If you have questions or need assistance with a return or refund, please contact us:
Email: support@megapowerdistributing.com
Phone: +1 (763) 780-0751

Mega Power Distributing is committed to delivering a seamless and customer-friendly experience.