FAQs

Frequently Asked Questions

In some cases, a restocking fee may apply for returns, especially for large or custom orders. Our team will provide you with details about any applicable fees during the return authorization process.

You can cancel your order if it has not yet shipped. Once your order is in transit, cancellation may not be possible, but you can initiate a return after delivery. For urgent cancellations, please contact us as soon as possible.

As an authorized distributor, we focus on providing quality products to our customers at competitive wholesale prices. By cutting down on intermediaries, we pass those savings directly to you, allowing you to access premium equipment at the best possible prices.
We offer shipping options, including standard, expedited, and freight for larger items. Shipping costs and times will vary depending on the product and delivery location. Once your order is placed, you’ll receive tracking information to follow your shipment’s progress.
Yes, most of our products come with a manufacturer’s warranty. Warranty periods and coverage details may vary depending on the specific item. If you need assistance with a warranty claim, our service team is here to help.
Yes, we ship to select international locations. Please note that international customers are responsible for additional shipping costs, customs fees, and any other import duties. Contact us for a shipping quote and more details on international orders.

Yes, we prioritize your security by using industry-standard encryption and secure payment gateways. Your payment information is protected, and we never store sensitive payment details on our servers.

We accept returns within 30 days of delivery for most items, provided they are in new, unused condition and in their original packaging. Please contact our customer service team to initiate a return and receive a return authorization. Note that return shipping costs are the responsibility of the customer.

We accept a variety of payment methods, including major credit and debit cards, bank transfers, and PayPal. For larger orders, we can also facilitate wire transfers. If you have any questions regarding payment, please contact our team.

If your product encounters an issue within the warranty period, please contact our service department with your order details and a description of the issue. We’ll guide you through the warranty claim process and work with the manufacturer to resolve any concerns.